What do I do if I haven't received my order?
We're sorry to hear this! Please contact our Customer Service Team who w...
How do I exchange an item?
We don't currently offer exchanges. If you'd like to swap an item for a ...
How do I track my order?
As soon as your order has been shipped, you will receive a shipping conf...
I can't find my returns form!
There should be two pieces of paperwork in with your order; a paper copy...
Can I return separate orders in the same parcel?
Yes you can! Please make sure to note down each separate order number on...
Do you offer free returns?
We don't currently offer free returns, items must be returned at the cus...
When will my refund be processed?
Returns can take up to 10 working days to be processed but we aim to get...
What is your returns policy?
We hope you love everything you buy from Little Lies, but we promise a f...
I've received a customs fee, I'm not paying this
If you haven't paid the charge and no longer want the items the best thi...
Will I be charged customs taxes?
Unfortunately, due to Brexit, customs taxes are now expected when shoppi...
How does BREXIT affect my order?
We're still shipping worldwide from the UK as normal, however please not...
How long does delivery take?
It depends which delivery service you choose! Take a look at our estimat...
Why have I been charged but my order hasn't gone through?
Please drop us an email at customerservice@little-lies.com with your nam...